Returns and Exchanges
All returns must be postmarked within 21 days of the purchase date and must be in new condition. When returning a fountain (aka “ink” pen), please make sure any ink cartridge has been removed. The the nib, feed, section and converter should be rinsed and returned free of ink. If you are making an exchange, be sure to tell us what item you want in exchange. Exchanges for lower priced items will result in the difference in price being refunded to you. If you exchange for a higher priced item, we will contact you to arrange for the additional payment. Inks and pen refills cannot be returned. Pencil leads and erasers may be returned if unused.
Because we fulfill your orders very quickly, they generally cannot be cancelled once placed. If you contact us immediately after placing an erroneous order, we will make every effort to process your cancellation.
To return an item, please email customer service at Mark@PensandMorebyMark.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging (or a comparably padded envelope or box), include your proof of purchase, your email address and/or phone number and the RMA number provided and mail your return to:
Pens and More by Mark, Attn: Returns, RMA #, 3365 Canada Rd., Gilroy, CA 95020
We will reimburse your return shipping costs if you return your items using either the Padded Flat Rate Envelope or the Small Flat Rate Box Priority Mail products available from the USPS. Please note that you will be responsible for all return shipping charges if you choose another shipping method. We strongly recommend that you use a trackable method to mail your return. Unfortunately, we cannot reimburse shipping for returns originating outside the US.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. Depending on your credit card company, refunds may take 1-2 billing cycles to appear on your credit card statement. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at (408) 710-0329, or by email, at firstname.lastname@example.org