Terms and Conditions
Agreement between User and PensandMorebyMark.com
Welcome to PensandMorebyMark.com. The PensandMorebyMark.com website (the “Site”) is comprised of various web pages operated by Pens and More by Mark (“Pens and More”). PensandMorebyMark.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of PensandMorebyMark.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
PensandMorebyMark.com is an E-Commerce Site.
The primary purpose of this website is to offer for sale the the handcrafted products I make in my workshop. These include primarily pens, mechanical pencils, bottle openers, seam rippers and hair sticks. Other products may be added as our business grows. We also offer products that we do not make ourselves, such as pen refills, pencil leads, inks and the like.
Visiting PensandMorebyMark.com or sending emails to Pens and More constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Pens and More is not responsible for third party access to your account that results from theft or misappropriation of your account. Pens and More and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Children Under Thirteen
Pens and More does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use PensandMorebyMark.com only with permission of a parent or guardian.
Buying online is tough. While we do our best to photograph and describe the items we sell, it isn’t until our products are in your hands that you know whether or not it’s right for you. We want you to be happy with your purchase. If for whatever reason, you are not 100% satisfied, you may return your purchase to us for a full refund or exchange. If you think there might be something we can do to correct the situation, please reach out to us at the phone number or email address shown below. If you still want to return or exchange an item, the procedures for doing so are shown below. Inks and pen refills cannot be returned. Pencil leads and erasers may be returned if unused.
Returns and Exchanges
All returns must be postmarked within 21 days of the purchase date. All returned items must be in new condition. If you are returning a fountain (aka “ink” pen), please make sure any ink cartridge has been removed and the nib, feed, section and converter are free of ink. If you are making an exchange, be sure to tell us what item you want in exchange. If you exchange for a lower priced item, the difference in price will be refunded to you. If you exchange for a higher priced item, we will contact you to arrange for the additional payment.
Because we fulfill your orders very quickly, they generally cannot be cancelled once placed. If you contact us immediately after placing an erroneous order, we will make every effort to process your cancellation.
To return an item, please email customer service at Mark@PensandMorebyMark.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging (or a comparably padded envelope or box), include your proof of purchase, your email address and/or phone number and the RMA number provided and mail your return to:
Pens and More by Mark, Attn: Returns, RMA #, 3365 Canada Rd., Gilroy, CA 95020
We will reimburse your return shipping costs if you return your items using either the Padded Flat Rate Envelope or the Small Flat Rate Box Priority Mail products available from the USPS. Please note that you will be responsible for all return shipping charges if you choose another shipping method. We strongly recommend that you use a trackable method to mail your return. Unfortunately, we cannot reimburse shipping for returns originating outside the US.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at (408) 710-0329, or by email, at Mark@PensandMorebyMark.com
Links to Third Party Sites/Third Party Services
PensandMorebyMark.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Pens and More and Pens and More is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Pens and More is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Pens and More of the site or any association with its operators.
Certain services made available via PensandMorebyMark.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the PensandMorebyMark.com domain, you hereby acknowledge and consent that Pens and More may share such information and data with any third party with whom Pens and More has a contractual relationship to provide the requested product, service or functionality on behalf of PensandMorebyMark.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Pens and More or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Pens and More content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Pens and More and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Pens and More or our licensors except as expressly authorized by these Terms.
Use of Communication Services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Pens and More has no obligation to monitor the Communication Services. However, Pens and More reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Pens and More reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Pens and More reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Pens and More’s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Pens and More does not control or endorse the content, messages or information found in any Communication Service and, therefore, Pens and More specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Pens and More spokespersons, and their views do not necessarily reflect those of Pens and More.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials Provided to PensandMorebyMark.com or Posted on Any Pens and More Web Page
Pens and More does not claim ownership of the materials you provide to PensandMorebyMark.com (including feedback and suggestions) or post, upload, input or submit to any Pens and More Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Pens and More, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Pens and More is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Pens and More’s sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
Third Party Accounts
You may be able to connect your Pens and More account to third party accounts. By connecting your Pens and More account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by Pens and More from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Pens and More Content accessed through PensandMorebyMark.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Pens and More, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Pens and More reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Pens and More in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Pens and More agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. PENS AND MORE BY MARK AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
PENS AND MORE BY MARK AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. PENS AND MORE BY MARK AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Pens and More reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Pens and More as a result of this agreement or use of the Site. Pens and More’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Pens and More’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Pens and More with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Pens and More with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Pens and More with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Pens and More reserves the right, in its sole discretion, to change the Terms under which PensandMorebyMark.com is offered. The most current version of the Terms will supersede all previous versions. Pens and More encourages you to periodically review the Terms to stay informed of our updates.
Pens and More welcomes your questions or comments regarding the Terms. Write us at: Pens and More by Mark, 3365 Canada Rd., Gilroy, California 95020, or email us at: Mark@PensandMorebyMark.com or call (408) 710-0329
Effective as of April 22, 2018